We complain about how long it takes Microsoft to patch known issues. On 13 June 2006, about 12 security patches were released that fix some of these critical issues. I usually load these without question. However, this may resulted in a loss of functionality.
Recently, I lost the use of my office PC due to a hard drive crash and needed to access the web on a second PC using my dial-up service during the repair. I was unable to connect to my Broadband ISP dial-up service “Invalid Password or user name” was the error message. I called the ISP tech support to get my password reset and it was not the source of the problem. It turns out, based on further trouble-shooting, that that Microsoft patches had removed the ability to use my modem. I was told to remove the update 911280, and then reinstall the 916281 and 914389 patches and contact Microsoft. My fax/modem is also crippled. Noted when I send a fax using the fax console software, I get no response from the modem and no error message. After I shut down the PC and as the computer restarts, it sends the fax during the process of loading services.
I found some IT advice on the web that seemed to agree with my tech support.
http://www.uwindsor.ca/units/its/website/helpdesk2.nsf/(Channel)/6216A37485210D0D8525718F006AC027
Unfortunately, my attempts to restore functionality on both my home and work Laptop PCs have not been successful. Since I use my dial-up infrequently, most users won’t even know the problem exists until they are in a jam. I consider the dial-up service the emergency backup.
I sent this off to PC World Bugs and Fixes. Contacted my Computer Manufacturer, and determined that the best option may be to wait for Microsoft to "patch" this patch. I left a comment on the KB 911280 patch page for the Microsoft Developers to read.
Friday, June 23, 2006
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